Caller ID
The phone rings and the POS shows who is calling, what they usually order and where they live. One tap starts their delivery or pickup.
When the store's phone rings, a green 📞 button with the name or number appears on the POS, on every screen and with a sound. Tap it to see:
- how many orders they placed, how much they spent and when they last ordered
- the customer's notes (e.g. "no onion")
- their addresses: tap one and the delivery opens with name, phone and address filled in
- their last orders: Same again puts the same items in
- Pickup at the store or No order (wrong number, a question)
For a new customer type the name and their customer card is created, with their points.
The Caller ID page (in the back office, group Customers; for the owner and managers):
- Caller ID on: when off, calls are ignored and the POS shows nothing.
- Sound on the POS: phone ring, two short tones, bell or no sound. Play the sound lets you hear it. The POS plays sounds after it has been touched once.
- Last calls: time, number, customer, where it came from and whether it became an order.
- Test call: sends a call to the POS so you see the 📞 (with one of your known customers, if any). Tap No order to close it.
How the call reaches the POS (one of three, all on the same page):
- A VoIP phone system (3CX, Yeastar, Grandstream…): copy the address and tap Create key. The key is shown once and can only send calls (it cannot see orders or the menu). Give both to whoever sets up the system, with the Instructions for the technician.
- A USB caller ID modem on the store PC, with the IKAROS Bridge: tap Set up on the Bridge, pick USB modem (port) and type the port (e.g. COM3, from Windows Device Manager → Ports).
- A caller ID program or phone system on the store's network: Set up on the Bridge → Program on the network (port) (usually 8765). On every call the program opens the address shown on the page, e.g.
http://PC:8765/call?number=….
The same is on the Bridge page, with the Caller ID button on each PC. The Bridge (version 1.4 or newer) picks up the setting by itself within a minute; if you change it again, restart the Bridge. For an older Bridge the page shows the command to run once (e.g. node ikaros-bridge.cjs --modem COM3).
Without caller ID too: on the Delivery tab type the phone first. A known customer's name and last address fill in by themselves.
Calls are kept for 90 days.