Alerts for voids, refunds and discounts
After each Z, an email to the owner if a staff member had unusually many voids after the kitchen, refunds or discounts.
In Store details → Alerts for voids, refunds and discounts switch on Email me when something is unusual and press Save.
What is checked: after each day close, for each staff member separately:
- items voided after they went to the kitchen,
- refunds,
- discounts.
When it is "unusual": at least €10 and twice that person's usual day (the last 4 weeks, on the days they worked), or a large share of their sales. Plain rules, no AI, so you can see exactly why.
The email goes to the owners and says, for that Z, who stood out, how many items or moves, the amount and what is usual. Day closes opens the details.
It does not have to mean a mistake or theft: there may be a good reason (a wrong order, a customer complaint). It is something to have a look at.
See also Staff and PINs and End of day.