Subscription and payment

• Trial: 14 days free, no card needed. The days count from your first sale, not from sign-up (if there is never a sale, the trial ends 120 days after sign-up). Trial until shows on Subscription.
• Partner code: if one of our partners recommended us (e.g. your accountant), at sign-up press Have a partner code? and type it. The trial becomes 30 days. The same applies if you came through the partner's link.
• After that: each month you get an invoice by email. Press Pay in the email or on the Subscription page and pay by card on the payment provider's page.
• Yearly: pay 10 months for 12, on one invoice.
• Season (for businesses open a few months, e.g. 1 May to 31 October): you pay only the months of the season, either the whole season at once with 10% off, or each month of the season at the normal price. Off season the store closes with no charge and all data stays. The POS opens again at the start of the next season. A season that starts or ends mid-month is billed for its days (e.g. 15 May to 30 September = 4.5 months), not whole months.
• The period (monthly, yearly or season, and its dates) is set by us: ask us for the change, or ask through your partner. You see it on Subscription, under Period.
• Package: Subscription shows what is included and what each extra feature costs. The total never goes above "Everything".
• Add-ons: on Subscription → Add-ons press Switch on or Switch off. Switched on part-way through a period you have paid for: the days left are charged once, on a line of their own on the next invoice (e.g. a €6/month add-on switched on on the 17th of a 31-day month: 15 days = €2.90), and from then on it is part of the monthly price. The confirmation shows the amount before you press. At the "Everything" cap nothing extra is charged. Switched off: nothing is refunded, but it stays on until the end of the period you have paid for (On until …) and is not charged after that; Keep it keeps it at no charge. During the trial nothing is charged and changes apply at once. Every change goes into the Security log. An add-on's settings are kept if you switch it on again, and a price we agreed comes back with it. An add-on another one needs (e.g. Tables for Beach & hotel) can't be switched off alone. You switch add-ons yourself when we bill you at list prices. If a partner bills you, if you have an agreed total price, or if your package has no till (Online & QR ordering, QR menu), ask whoever bills you for the change.
• Cancelling: on Subscription press Cancel the subscription. It stays on until the end of the period you have paid for (or of the trial) and then ends; nothing more is charged and nothing is refunded. You get an email 7 days and 3 days before and on the last day, with a Keep my subscription button; the same button is on Subscription. Kept, it goes on as before and the reminders stop. Your data is kept after it ends too. If a partner bills you, cancel through them.
• AADE receipts via a provider: charged separately.
• "Ask your shop" AI assistant: €7 a month (€70 a year), always on top of the package, on the same invoice.

If an invoice stays unpaid you get reminders. After the grace period the store is limited until it is paid. Your data is not lost.

No double charges: automatic card charges through Stripe and Viva are sent with their own key, so a retry never charges twice. If the provider doesn't answer, the charge isn't repeated automatically before it is checked. If you opened two payment pages for the same invoice, whichever you pay counts, and one receipt is issued.

VAT: a business in another EU country gets an invoice at 0% (reverse charge) only if its VAT number is confirmed in VIES. If it isn't confirmed, or VIES doesn't answer, Greek VAT of 24% is charged. The store's country is set by us.