Terms of ordering

Last updated: 09/11/2026

These terms apply to orders you place on the ordering page of EXIT The Coffee Spot (https://pos.ikaros.pro/order/exit-cafe).

1. Who we are

Exit Cafe (EXIT The Coffee Spot)
Ανδρέου Δημητρίου 140, 67100 Ξάνθη
VAT no.: 1023456789, Tax office: ΞΑΝΘΗ
Tel.: 2541 300162
Email: exitcafe140@gmail.com

2. Your order

• An order is complete once the store accepts it. You will see the acceptance and the estimated time on the tracking page.
• The store may decline an order (for example an item ran out, the address is outside the delivery area, or the store is closed). If you already paid by card, the amount is refunded to your card.
• Photos are indicative. Allergens are listed on the products; for any allergy or intolerance, contact the store before ordering.

3. Prices and payment

• Prices are in euro and include VAT. Any delivery fee and minimum order are shown before you send the order.
• You pay the way you choose: online by card (through the store's payment provider), or cash / card on pickup or delivery.
• A legal receipt is issued for every sale.

4. Delivery and pickup

• Times are estimates and may change with load and weather.
• For delivery we need a correct address and phone number. If we can't find you, we will call you.
• Adult products (tobacco, alcohol) are handed over only to people over 18 who show ID. Without ID those products go back to the store.

5. Cancellation and returns

Because food and drinks are made to order and perish quickly, the 14-day right of withdrawal does not apply (Greek Law 2251/1994, art. 3i(2)). You can cancel an order before the store accepts it by calling 2541 300162. If something is missing or wrong, tell us right away so we can put it right.

6. Account and points

A customer account is optional. Reward points are valid only at this store, cannot be exchanged for money and follow the rules shown on the page.

7. Complaints and disputes

For any matter contact exitcafe140@gmail.com / 2541 300162. You may also turn to the Greek Consumer Ombudsman (www.synigoroskatanaloti.gr) or the EU ODR platform (ec.europa.eu/consumers/odr). Greek law applies.

8. The platform

The ordering page runs on IKAROS POS, which processes data on behalf of the store. The store is responsible for orders and products.