Delivery drivers
Drivers get their deliveries on their phone, customers see where they are on a map, and the till knows how much cash each one holds.
Needs the Delivery add-on. Zones, fees and paying at the door are set in Online ordering.
The driver's phone: in Staff give the Driver role and a PIN, and press Phone sign-in. They scan it, install the app and switch on notifications, as in the waiter app. Anyone else who delivers opens the Driver screen from the till, Delivery tab.
Shift: the driver presses Start my shift at the store (the phone checks they are within about 300 m). Off shift they don't see the free orders. On the till, the owner, a manager or a cashier can start or end anyone's shift in Driver shifts. Deliveries go only to people with the Driver role at this store.
A delivery step by step
- On the till, Delivery tab, pick a Driver for the order, or the driver presses Take it on the phone. They get a notification for a new delivery and when it is ready.
- They take the order and press Picked up. From there they open the address on the Map or press Call to phone the customer.
- At the door: Delivered · cash, Delivered · card, or Delivered if it was paid online.
With 18+ products they ask for ID first: ID OK, or No ID and the 18+ items are taken off and go back to the store.
The customer sees the driver: while the order is on its way and the driver screen is open with location allowed, the customer's tracking page shows "Your driver" on the map. On the till, Drivers on the road shows them all. The position is only kept while the driver carries an order.
Cash (Online ordering → Pickup & delivery → Drivers and cash):
- Driver float: the change you give at the start of the shift. On the till, Delivery tab, press Driver float and enter the amount.
- The driver collects for the store and at the end you press Handover. The till shows what each Owes (float + collected − handed back).
- Or switch on The driver pays the order at the counter before leaving: they pay before leaving and keep what they collect. Orders paid by card or online are not paid by the driver.
Driver float, cash handover, shifts and "paid at the counter" are done by the owner, a manager or a cashier, not by waiters. A driver's float doesn't count towards the cashier's cash-out limit: it is kept on the driver until the handover. With paying at the counter on, the driver can't press picked up or Delivered before paying at the counter.
Before the Z, the till warns if a driver still holds store cash. See End of day.