In-house guests

The list of guests staying at the hotel: how they get in (PMS, CSV, by hand), charge limit, permission to charge to the room, check-in and check-out.

Hotel → In-house guests. Needs the Hotel PMS link add-on (see Link with the hotel PMS). The till uses this list to show who can be charged to the room.

How guests get in

By themselves from the PMS: with Hoteliga every few minutes, or when the PMS sends them through the Hotel API. The From column shows where they came from.
Import CSV: from your PMS's export or from an Excel sheet (see below).
By hand: with the add button at the top right.

Each guest's details:

Guest and Room.
Arrival and Departure.
Status: Expected, Staying, Left or Cancelled. Only guests who are Staying can be charged to the room.
Folio / booking: the account or booking number at the PMS (optional). It appears in the export.
May charge to the room: off e.g. for a prepaid booking with no credit. The till shows the guest as No charges and does not charge them. You can also change it from the Charges column of the list.
Charge limit (€): the most that may be charged over the whole stay. Empty = no limit. The Charged column shows how much was charged "of" the limit, and the till shows what is Left. A charge above what is left stops with "Over the charge limit".

Import CSV

In-house guests → Import CSV: upload the file or paste the lines. One line per guest, with the columns in this order:

room: the Room code at the PMS or the room's name,
guest,
arrival,
departure,
limit in € (optional),
folio (optional).

Columns are separated by ; or , (or a tab). Dates like 2026-11-14, 14/11/2026 or 14.11.2026. A first line with headings is skipped. Example:

room;guest;arrival;departure;limit;folio
101;Maria Papadopoulou;14/11/2026;18/11/2026;300;F-55120
102;Hans Müller;2026-11-14;2026-11-16;;

Same room, guest and arrival again: that guest is updated, not added a second time.
Arrival after today: Expected. Otherwise: Staying.
Guests who already left (departure before today) are skipped.
At the end you see how many were added, updated and skipped, and which lines had an error (room not found, guest missing, wrong date).

Check-in and check-out

Check in: on an Expected guest, they become Staying.
Check out: they become Left and nothing more can be charged to the room. Their charges stay under Room charges to be settled at the reception.

The list first shows the guests who are staying. Filters show one room, another status or dates. With Hoteliga or the Hotel API the PMS updates the status: check in and out there.

In-house guests

See also