Staff and PINs

In Staff you add everyone who works in the store:

• Owner / Manager: back office with email and password, and the POS.
• Cashier, Waiter, Driver: only a PIN for the POS. No email needed.

The PIN is 4 to 6 digits. Give everyone their own, so you can see who made each order, discount or void.

Who does what on the till: discounts, cash out, closing the day, drivers' cash and pausing online orders are for owners, managers and cashiers. Waiters and drivers need a manager's PIN to remove something already sent to the kitchen, and nobody below manager gives money back without one. Cashier limits are set in Store details: see Cashier limits, manager approval and blind Z.

Wrong PINs (at sign-in and for manager approval):

• A person's first 4 mistakes on a device have no wait. After that, each mistake doubles the wait: 30 seconds, 1 minute, 2, 4 minutes… up to a day. The right PIN resets it.
• After 10 mistakes within 15 minutes the person is locked for 15 minutes and the owner gets an email.
• If 50 wrong PINs are entered at the store within one day, PIN sign-in and manager approval stop on every device. The owner gets an email. They start again when the owner opens the POS from the back office (Open POS), or the next day.

If it wasn't your staff, change the PINs and check POS devices. Locks go into the Security log.

Phone sign-in: the link or QR opens a page with the person's name and the store; the phone is approved only when they press Continue. See Waiter app.

Someone left: deactivate them. Their order history stays in the reports.