Waiter app

Needs the Waiter app add-on (and Tables & floor plan for the tables).

The waiter's phone, in one scan

1. In Staff give the person the Waiter role and a PIN.
2. Press Phone sign-in next to their name. A QR code and a link appear.
3. The waiter scans it with the phone's camera (or you send them the link). A page opens with their name and the store; they press Continue and the phone is approved and goes straight to their screen. The link works once, within 24 hours. (A link preview in Viber or Messenger doesn't use it up.)
4. On the welcome screen they press Install (on iPhone: Share → Add to Home Screen) and Switch on for notifications.

After that they open the app and enter their PIN.

What they see

• To serve: what the kitchen marked ready on the kitchen screen, with their own tables first. They press Served for one item or for all.
• Tables: as a Map (the floor plan) or a List. Tapping a table opens its order, as on the till.
• Calls from the table's QR (🙋): calling a waiter or asking for the bill.

Notifications on the phone: when the order of one of their tables is ready, and when a table calls (to all waiters). On iPhone notifications only work from the app on the home screen.

Phone only: on the waiter's card, switch off Also open the full POS if they should work only from the app (tables, orders, serving) and not open the till. Then they open only table bills (and can take payment for them), not take away or counter sales, not the reservations and not the till without internet.

What waiters don't do: discounts, cash out, the Z, drivers' cash and pausing online orders are for owners, managers and cashiers. To remove an item already sent to the kitchen they ask for a manager's PIN. They can mark an item sold out (it goes into the Security log). See Cashier limits and manager approval. From the till, the app opens from the menu: Waiter screen.

See also Staff and PINs.