Online orders aren't arriving
The page says "closed", customers can't order, or there's no sound.
1. The switch: Online ordering → Accepting orders on? (See the status above.)
2. Hours: outside opening hours the page shows "closed". Check hours and holidays.
3. Delivery: if the customer is outside the zones or below the minimum order, they can't continue. Check the zones on the map. If the page asks to pick the address from the suggestions or mark it on the map, the address wasn't found and the fee can't be worked out: the customer picks a suggestion or places the pin.
4. Card payment: if card payment doesn't show at all with Stripe or Revolut, the webhook secret is missing in Payments. If payments fail, the keys are probably wrong or in test mode. Check Online ordering → Payments.
5. No sound on the till: the browser muted the page. Tap anywhere on the till once after opening it, and check the device volume. New orders always show in the Online tab.
6. Table QR: if the QR opens "not found", the table was deleted or recreated. Print the QR again from Tables & spots.
Press "Problem?" in the back office or on the till and describe what happened. The report reaches us with the page and the time.