The screen shows a code or doesn't update
TV menu, kitchen screen or kiosk: link code, "Full screen", old prices.
It shows a 6-digit code: the device isn't linked, or was disconnected (e.g. Disconnect devices). Type the code in Screens → Connect a device. The code changes every 15 minutes: use the one shown now.
It doesn't update: the menu refreshes every minute. If it falls behind, the device lost internet. Check the TV's Wi-Fi and reload the page.
Red "No connection" bar: the same, no internet. It recovers by itself when the connection is back.
It doesn't fill the screen: press Full screen at the bottom left. In Fully Kiosk switch on its fullscreen setting.
It goes dark after a while: switch off the TV's power saving, and in Fully Kiosk switch on "Keep screen on".
Still not solved?
Press "Problem?" in the back office or on the till and describe what happened. The report reaches us with the page and the time.
Press "Problem?" in the back office or on the till and describe what happened. The report reaches us with the page and the time.