The till without internet
If the internet drops, you keep selling. Sales are kept on the device and sent as soon as the connection is back, with their receipts.
Before you need it: open the till once with internet on every device. While it is open, the device keeps the menu, prices, options and tables by itself and refreshes them every few minutes.
When the connection drops: the till shows a red "No internet connection" bar and the screen locks, so taps aren't repeated. Press Continue offline. If you open the till (or the PIN screen) while there is no internet, the Till without internet opens straight away.
What you can do offline:
- New sale (take away / counter) or one of the Tables (and sunbeds, with the rent and the minimum spend).
- Items with their options and a Note for the kitchen, and Send to the kitchen (print): the ticket prints from the device itself, with the browser's print.
- The environmental fee is added by itself on take away, as on the normal till (not at tables).
- With an 18+ product the till asks once per sale whether the customer is over 18.
- Pay Cash or Card, and split the bill. For cards use the bank's terminal on its own.
- Discount on the bill, only for staff allowed to give discounts and up to the cashier's limit; above it a manager is needed on the normal till (Cashier limits).
What can't be done offline: items sold by weight (per kilo) are sold only on the normal till, with the scale. A waiter who works only from the phone app has no till without internet.
The payment slip says "NOT A RECEIPT". The receipt is issued automatically when the connection is back.
When the connection is back: paid sales are sent by themselves (or press Send now). They go in with the system's prices, the receipts and 8.6 order slips are issued, and what was already printed in the kitchen is not printed again. The same sale never goes in twice. A paid sale is never refused: if an item was deleted, switched off or sold out in the meantime, or the discount was above the limit, the sale goes in as it was charged on the device and is noted in the Security log. Items already sent to the kitchen don't show again on the kitchen screen or in "To serve". Back to the till also sends the open tables and they carry on in the normal till. A table that already had a bill before the connection dropped gets them on that same bill.
Good to know:
- If you see "No menu is saved on this device", the till was never opened there with internet.
- Items that were sold out at the device's last refresh don't show.
- If a sale isn't sent, the reason is shown next to it. If asked, sign in again with your PIN and press Send now.
- Don't clear the browser's data before the sales are sent: they are kept only on this device.
- A 4G phone as a backup hotspot keeps you online for everything else (online orders, screens, terminals).
See also The POS on a tablet or phone.