I can't sign in

Forgot the password: on the sign-in page press Forgot password? and follow the email.

Two-step code: open your authenticator app (e.g. Google Authenticator) and type the 6-digit code. If you lost your phone, use one of the recovery codes you kept. In a browser where you entered the code, you won't be asked again for 30 days.

It signs me out often: leave Remember me ticked when signing in.

Wrong PIN on the till:

• "Too many attempts. Try again in … seconds": after 4 mistakes on this device the wait doubles with each new one. Wait and type the right PIN carefully.
• After 10 mistakes the person is locked for 15 minutes and the owner gets an email.
• "PIN entry is stopped until the owner opens the POS from the back office": 50 wrong PINs were entered at the store today. The owner signs in to the back office and presses Open POS, and PINs work again on every device. Change any PIN that may be known.

The owner can set a new PIN in Staff. See Staff and PINs.

"The confirmation link has expired": send a new one from the bar in the back office (Send the link again).

"The device isn't approved": see The POS on a tablet or phone.