A grill with delivery runs three jobs at once: the till, the phone and the drivers. IKAROS POS puts them in one system. Every order, whether it comes by phone, from your own page or from e-food and Wolt, lands in the same list, prints in the kitchen, leaves with a driver and gets a receipt with its MARK (the AADE number).
Your own ordering page, no commission
You get an ordering page with your name and logo. Put it on Instagram, Google, a flyer or a QR on the bag. Customers order from their phone without installing an app, and you pay no percentage per order, only the monthly subscription.
- Areas on a map. Draw the areas you serve and set a delivery fee for each, or charge by distance. Customers outside them see it before they order.
- Delivery price and in-store price. Each product can have one price for delivery and another in the shop.
- Payment your way. Online by card (Viva, Stripe, EveryPay), or cash and card at the door. You choose which you accept.
- Orders for later. The customer picks a time and the till shows when the order must be ready.
- Emails in your name. The confirmation reaches the customer with your shop's name and colours.
Caller ID: know who is calling before you pick up
Many delivery orders still come by phone. With caller ID, while the phone rings, the till shows who is calling: their name, how often they have ordered, their notes ("2nd floor", "no onion") and their addresses. One tap opens the delivery with everything filled in, or puts their last order in again. For a new customer the record is created by itself.
It connects to a VoIP phone system (3CX, Yeastar, Grandstream…) or to a USB caller ID modem on the store PC, through the IKAROS Bridge. The line needs caller number display turned on by the phone provider.
Live tracking: the customer sees where the order is
This changes your evenings the most: fewer "where is my food?" calls. After ordering, the customer sees the order's progress: sent, being prepared, ready and waiting for the driver, on the way. Once the driver leaves, the customer sees the driver's position move on the map in real time.
If the customer closes the page, nothing is lost. Opening your ordering page again on the same phone shows the order in progress, one tap from the tracking page.
How an order flows
- The order arrives at the till with a sound, wherever it came from. Phone orders are entered with the customer's record and address.
- It prints in the kitchen or shows on the kitchen screen. Without a screen, the cashier marks it ready from the till.
- The driver sees it on their phone, picks it up and opens navigation to the address.
- The driver delivers, takes payment and closes it. The customer sees "delivered".
Driver cash: you know what each driver owes
Give a driver a float for change at the start of the shift, or work with prepayment: the driver pays for the order at the counter and collects from the customer. Either way the till shows how much cash each driver holds, and settling up at the end of the shift takes a minute.
AADE receipts and platforms
Receipts and hospitality order slips are sent to myDATA through a certified provider and printed with their MARK (the AADE number) and QR code. With the e-food & Wolt add-on, once the platform has switched on the link, platform orders arrive in the same till automatically, with no second tablet on the counter.
If the internet goes down
The till keeps working offline: you enter counter and phone orders, send them to the kitchen and take payment. Sales are kept on the device and sent to your provider as soon as the connection is back. The card terminal needs its own connection (most have a SIM card). Keep a 4G phone as a backup connection too: AADE expects one for retail anyway.
What you need
A tablet or PC for the till, a thermal printer for the kitchen and the drivers' own phones. The system opens in the browser, with nothing to install. See the equipment we recommend.
In more detail, in the guide: Online ordering without commission: your own page or the platforms?
Questions
Do I pay commission on orders from my own page?
No. You only pay the package's monthly subscription. If the customer pays online by card, only your bank's or payment provider's fee applies.
Can I see who is calling before I pick up the phone?
Yes. With caller ID the till shows, while the phone rings, the customer's name, orders and addresses, and opens their delivery with one tap. It works with a VoIP phone system or with a USB caller ID modem on the store PC.
Can the customer see where the driver is?
Yes. The tracking page shows the order's steps and, once the driver sets off, the driver's position on the map in real time. If the customer closes the page, they find it again from your ordering page.
Can I charge a different delivery fee per area?
Yes. Draw areas on the map with their own delivery fee, or set fees by distance from the shop.
Does it work without a kitchen screen?
Yes. The order prints in the kitchen and the cashier marks it ready from the till so the driver sees it.
Do e-food and Wolt orders come in too?
Yes. With the e-food & Wolt add-on, once the platform has switched on the link, they arrive automatically in the same till as your own orders.
Can the customer pay by card at the door?
Yes, if you switch it on. In the settings you choose whether you accept cash, card at the door, online payment or a mix of them.